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Qbox: Shared User Setup


Thank you for your interest in Qbox! To set up your Qbox account, follow the steps below:

  1. If you received an email invitation, click the link provided to create an account. Alternatively, you can visit our website (www.qboxplus.com) and click the orange ‘Sign Up’ button. Next, click the same orange ‘Sign Up’ button in the Qbox tile. On the next page (shown below), enter your email address and name; complete the ‘I’m not a robot’ CAPTCHA, then click ‘Submit’.
  2. Qbox will send you an email with a link to set your password. Click the link to create a password for your account. The page will refresh after you set your password and prompt you to log in. Log in with the email and password you just created.
  3. On the subsequent screens, read and accept the ‘End User License Agreement’, then enter your company name and phone number (your phone number will only be used for customer support).
  4. On the next screen, click ‘Download’ to install the Qbox Client on your computer. Click ‘Run’ when the Windows dialog box appears and then select ‘Install’.

    Please note:

    • If Windows only prompts you to ‘Save’, save the file and run it (open the ‘Setup’ file from your downloads) to initiate installation.
    • Qbox may install Microsoft .NET framework if it is not already installed.
    • If the download was not successful, you can download the Qbox Client again from the Admin page on your Qbox Plus Web Dashboard (www.qboxplus.com).
  5. You should be prompted to login to the Qbox Client/Explorer when the installation is completed. Enter the email and the password you created for your account.
  6. Qbox will display the default location where the Qbox folder will be created. You can browse and select a different location if necessary. Please note, if the default location displays OneDrive, Dropbox, or any other syncing/backup service in the path, we strongly recommend you browse to select a location such as C:\Users\[Username]\Qbox to avoid interference while syncing and other possible errors.
  7. Qbox setup is now complete. If the files that need to be shared with the other users are stored on your computer, copy them to the Sync folders following instructions in our ‘Copy QuickBooks Files’ help guide. 

Going forward, it is strongly recommended that when you want to work on a shared file, you double-click the file name inside the Qbox Explorer window to allow its associated program (QuickBooks, Excel, Word, etc.) to open the file and ensure the shared copy of the file in your Qbox folder is the one being modified. If you do not open the shared file located in your Qbox folder, you will not receive the lock prompt. Do not begin working on a file until you have locked it. If you are not receiving the lock prompt after opening a file, please review our ‘Not Receiving Lock Prompt’ help guide to troubleshoot or contact Qbox Support immediately.

After setting up and installing Qbox, you will see three Qbox Client icons on your computer:

  1. A large ‘Qbox Client’ icon on your Desktop: this is the shortcut to run the Qbox Client software. Qbox starts automatically when your computer starts or wakes from being in sleep mode, so normally there should be no need for you to click on this icon. If you exited the program manually, you can start it again by double-clicking on this icon.
  2. A small Qbox icon on the Windows System Tray, usually at the lower right on your desktop. It could be hidden by Windows (view by clicking the ^ icon), but you can drag it to the taskbar to make it more accessible (as shown below). This is the Qbox ‘process’ icon, indicating that the Qbox Client is running. Double-clicking on this icon opens the Qbox Explorer window.
  3. A larger ‘Qbox Explorer’ icon on your Windows taskbar. Clicking on this icon displays or hides the Qbox Explorer. This icon is always visible when the Qbox Client is running.