What is Qbox Explorer?
The Qbox Client, also known as the Qbox Explorer displays the contents of the Qbox folder and can be used to view these folders and files conveniently in one place. For each file, it will display the sync and lock status. It supports folder and file operations like folder rename, folder or file delete, file copy, etc. Your Qbox Explorer can be set to display only the main items shared on Qbox or all items and has controls to configure Qbox operations like Sync mode and Lock mode when you click the ‘Settings’ button at the top left. By default, the Qbox Explorer starts up automatically with the user’s computer, so users have ready access to Qbox folders and files.
How much disk space do I need to use Qbox?
Qbox makes a copy of the files to be synced into a temporary folder. You need enough free disk space to accommodate copies of all the files being shared on Qbox.
How much time does sync take?
Sync times depend on Internet speed and file size. Syncing a new file may take several minutes as the entire file is uploaded. When you make changes to an existing file, Qbox only syncs the changes, which is much faster.
Will my application run slow because of syncing?
Qbox files remain on your local computer storage and the applications access the files locally. Syncing is done only when the application closes the file. Applications function as they did before, without any degradation in performance.
What is the internet speed I need?
The Qbox Client running on your computer communicates with the Qbox cloud server over the Internet to lock and sync files, which means it needs a reliable network connection. A minimum upload and download speed of 1mbps (megabits per second) is recommended for satisfactory performance.
Do I need internet access to work on the file?
You need Internet access to acquire the file lock, and to sync files. You can acquire the file lock when you have Internet access, and make edits while you are offline. When you are done working, connect back to the Internet and sync the changes made to the file.
Can I use Qbox as my primary backup?
Qbox stores 20 versions of a file that is synced to the Qbox cloud, and any of these can be restored to your desktop when needed. If you intend to use Qbox as your backup, make sure that you are syncing your changes often, at least once a day.
If you are using QuickBooks, please also backup your Company file using the QuickBooks backup feature regularly, as recommended by Intuit. This is required to make sure that any errors in the Company file are corrected and the .TLG file does not become too large.
Is the shared user's computer required to be powered on for me to access the file?
Qbox syncs the file to the folder located on your computer or your network drive, and you will be accessing the file locally. The shared user’s computer does not need to be powered on for you to access the file on your computer.
How does Qbox share a file?
To share a file in the Sync folder, Qbox first syncs the file ‘up’ to the Qbox cloud server over the Internet and then syncs it ‘down’ to the Qbox folder on the other user’s computer. When changes are made to a file already in Qbox, only the incremental changes are synced up and down.
What browsers are supported?
The Qbox website, including the Qbox Plus Web Dashboard, can be accessed using Edge, Firefox, Chrome, and Safari.
Can I use Qbox on Mac?
Qbox will not work on Mac at this time. Qbox will work only on Windows and supports Windows applications only. You can run Windows on Mac using virtualization software like Boot Camp, Parallels, VM Ware, etc. and install Qbox on the Windows partition.
Will Qbox work on a Windows partition on Mac?
You can run Windows on virtualization software like Parallels, Boot Camp or VM Ware and install Qbox on the Windows partition. You will need to use the Windows version of applications like QuickBooks, Microsoft Word, or Excel running on the Windows partition for Qbox to sync the application data files.
Please note that if you are using Parallels, the Qbox folder should be located in a folder on the C: drive for Qbox to work properly. During the installation process, when Qbox prompts you to select a location, browse and select a folder under the C: drive, usually the Documents folder for the Windows user. Qbox will not trigger the prompt for a lock if located on a folder shared between Windows and Mac.