Qbox supports QuickBooks desktop versions including Pro, Premier, Accountant, and Enterprise, 2008 and later. All international versions are also supported. Please note that all shared users need QuickBooks desktop of the same year installed on their computers to access the shared files.
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Which QuickBooks files are synced to the cloud?

Qbox syncs both the QBW and the TLG files, as recommended by Intuit. The various other files and folders created by QuickBooks are not synced and remain in the user's local storage. Qbox will not sync the QBB (backup), QBA (accountants copy), or QBM (portable) files that can be created in QuickBooks. These are not required for real-time collaboration using Qbox and need to be saved in folders outside of Qbox.
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What is the TLG File?

The TLG or Transaction Log File is used by QuickBooks for error recovery. The TLG file increases in size every time you enter transactions. When you do a backup in single-user mode, with verification set to on, QuickBooks uses the information in the TLG file for any error recovery and minimizes the size of the TLG file.
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Can I use Qbox if I import transactions from my bank or credit card?

You can continue to import transactions to your QuickBooks company file from online services like Bank and Credit Card. The file needs to be locked in Qbox before transactions can be imported. To import, open the company file in QuickBooks and lock the file in Qbox. Next, sync or import transactions from your online service. Then close the file to sync it in Qbox and share the changes with other users.

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Can I use Qbox with QuickBooks POS (Point of Sale)?

You can integrate QuickBooks POS (Point of Sale) to sync end-of-day transactions to the QuickBooks company file in Qbox. First, open and lock the company file and then sync the POS transactions. Once syncing is done, close the company file to sync the transactions to Qbox and to other shared users. Please note that QuickBooks POS will need to be configured to link with the company file in the Qbox directory, which is displayed in the text box at the top of the Qbox Client/Explorer.

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I get a QuickBooks error when I open a company file from the Qbox Explorer.

Please note that Qbox will not cause a QuickBooks error. You can look up the error and the solution at the Intuit support website (quickbooks.intuit.com/learn-support). For your convenience, we have listed some of the more common QuickBooks errors and a quick way to fix them. Please refer to our QuickBooks Error Opening File help document for details.

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Can I set up Qbox on my laptop to access QuickBooks MU (multi-user) at work and SU (single-user) while remote?

You can set up Qbox on your Windows laptop to access your QuickBooks company files on a network server in multi-user mode while you are in your office, and from the laptop's local storage while you are traveling or working from home. This is done by creating two Windows user profiles on the laptop and installing Qbox with different email addresses on each profile.

For the user profile you use in the office, install Qbox with the email address that has the same private domain as other users in the office. Setup Qbox MU to access the common folder on the network server to access QuickBooks company files in multi-user mode along with the other users in the office.
For the user profile you use while remote, install Qbox with a different email address, which can be any private or public domain. Setup Qbox SU and locate the folder on a local drive such as the C: drive to access QuickBooks company files locally.
Please note that the Qbox Sync folder needs to be shared with these emails as a team member or shared user.
Login to the corresponding Windows profile for office or remote use, depending on your location.

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Can I create an Accountant's Copy from the file in Qbox?

Yes, you can create an Accountant’s Copy or merge it back conveniently in Qbox. Open and lock the company file to create the Accountant’s Copy. You can merge the file once you are done.
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I created a new company in QuickBooks. Why is it getting set up in a new Qbox Sync folder?

When you create a new company, QuickBooks saves it in the same folder from which you accessed the previous company file by default. You need to specify a different folder to save the file to while creating the new company if you would like it saved elsewhere.

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How do I share multi-user QuickBooks company files using Qbox?

Users in an office on a local network using QuickBooks in multi-user mode can use Qbox to share the company file with remote users. They need to set up ‘Qbox MU’ to access the company file located on a server or a peer computer. Please refer to our Qbox MU help document for detailed instructions on setting up Qbox for multi-user access.
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How do I share QuickBooks attachments using Qbox?

QuickBooks attachments created by users can be shared using Qbox. This is done by enabling the sharing of the ‘Attach’ folder created by QuickBooks, located in the same directory path where the company file(s) are located. Please note that the attach folder is billed separately, in addition to the Sync folder.

Please refer to our QuickBooks Attachments help document for detailed instructions on how to share attachments using Qbox.
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Why are the Tax forms missing after I set up Qbox?

QuickBooks keeps Tax forms in a folder with the name ‘Tax forms’. This folder and its contents need to be copied to the Qbox Sync folder where the QuickBooks company file has been stored.

Copy the folder using the Windows Explorer as folders cannot be pasted into the Qbox Explorer. The directory path of the Sync folder is displayed in the text box at the top of the Qbox Explorer.
Restart QuickBooks to view the forms. If you want other users to have these forms, share this folder using the steps below.
If you are the owner of the Sync folder, go to the next step. If you are a team member or shared user, make sure that the owner has given you admin permission for the Sync folder.

On the Qbox Explorer, go to Settings, and un-check the box labeled ‘Hide items not shared. Refresh the Qbox Explorer.
The Tax forms folder you copied should be visible in the Sync folder. Right-click on the folder and select ‘Share on Qbox’.
Check the ‘Hide items not shared’ box.
Restart the Qbox Explorer to sync the files in the Tax Forms folder.

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Why is my QuickBooks logos missing after I set up Qbox?

QuickBooks keeps the logos and forms used for invoices, purchase orders, etc. in a folder with the name ‘Images’. This folder and its contents need to be copied to the Qbox Sync folder where the QuickBooks company file has been stored.

Copy the folder using the Windows Explorer as folders cannot be pasted into the Qbox Explorer. The directory path of the Sync folder is displayed in the text box at the top of the Qbox Explorer.
Restart QuickBooks to view the logos. If you want other users to have these logos, share this folder using steps below.

If you are the owner of the Sync folder, go to the next step. If you are a team member or shared user, make sure that the owner has given you admin permission for the Sync folder

On the Qbox Explorer, go to Settings, and un-check the box labelled ‘Hide items not shared. Refresh the Qbox Explorer.
The Images folder you copied should be visible in the Sync folder. Right click on the folder and select ‘Share on Qbox’.
Check the ‘Hide items not shared box’.
Restart the Qbox Explorer to sync the files in the Images folder.

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I created a new Company in QuickBooks. Why is it getting set up in a Qbox Sync folder?

When you create a new Company, QuickBooks by default saves it in the same folder from which you accessed the previous Company. You need to specify a different folder while creating a new Company.
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I tried to open the Company file in Qbox Explorer, but it is launching a different application, not QuickBooks.

This is because the Company file has been linked to the wrong application by Windows. To fix the issue:

-On the Qbox Explorer, right click on the file and select ‘Properties’
-For the open with option, click on ‘Change’ button
-Browse and select the correct QuickBooks application from the Program Files (86)/Intuit folder
-Refresh the Qbox Explorer to update the file icon

Now the Company file should open in the QuickBooks application you selected.

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Can I use Qbox if I have online services installed on my QuickBooks?

You can use Qbox to sync transactions from online services like Expensify, Bill.Com, TSheets, etc. First open the Company file, acquire File Lock and then initiate sync with the online service. After syncing with online service is completed, close the company file to sync the transactions to Qbox and to other shared users.
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How do I copy a QuickBooks file to Qbox?

QuickBooks files can be copied in several ways.

Copy and paste the QuickBooks files into Qbox sync folder:

First set Qbox Sync mode to ‘Manual’. Copy both the QBW and the TLG files from the Windows folder, and paste into the Sync folder on the Qbox Explorer. Use the mouse right click to select copy or paste. After copying the files, change the Sync mode back to Auto to sync the files.

Backup the file in QuickBooks, restore into Qbox sync folder:

Set Qbox Sync mode to ‘Manual’. Create a backup of the Company file in QuickBooks. Restore the backup file and save it directly into the Qbox Sync folder. Set the Sync mode back to Auto, and refresh the Qbox explorer to sync the files.

Use the QuickBooks File Copy function on your Qbox Explorer:

On the Qbox Explorer, select ‘File’ and ‘Copy QuickBooks files’. Search for QuickBooks files on a drive or browse and select the files. Then select the target folders and copy the files. You can rename the files in the source folders to avoid opening them inadvertently.

Please refer to Copy QuickBooks Files for detailed instructions..
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