Quick Links
Can I use the same email address to set up my Qbox account on two computers?
One of the users has the file locked. Can I release the lock manually?
How do I change the account I'm signed into on my Qbox Client/Explorer?
How can I roll back to a previous version of a file?
How do I move the Qbox folder location?
Qbox flashes a warning message saying the Qbox folder cannot be accessed.
I forgot my password, how do I reset it?
Can I use the same email address to set up my Qbox account on two computers?
You need to use a unique email address for each computer. To access files on an additional computer, share the Sync folders with another email address you use, and set up Qbox with that email.
🔼Back To Top
One of the users has the file locked. Can I release the lock manually?
The file lock can be released manually by the account owner, a team member with admin permission, or by the user who locked the file. To release the file lock, log into your account at the Qbox website (www.coraltreetech.com/qbox), locate the file and click on the ‘Lock’ icon to release the lock. Please note that when the lock is released manually, the file will not sync and changes made by the user who locked the file may get overwritten by a sync from another user.
🔼Back To Top
How do I change the account I'm signed into on my Qbox Client/Explorer?
The account you’re currently signed in as will show at the bottom right corner of your Qbox Explorer. If you want to change to a different account/email, please follow the steps below:
- In the Qbox Explorer, go to ‘Preferences’ and select ‘Change Qbox Account’. Select 'Continue'. Qbox will then restart.
- Login with the other email address and account password.
- When prompted, select a location to create the Qbox folder. If another folder with the name ‘Qbox’ exists in the selected location, rename the folder to ‘Qbox_old’, and click ‘Continue’.
- Qbox will create the folders and sync files down from the new account.
- Please note that the previous Qbox folder you used for the other account will be renamed to Qbox_old. You can delete this folder if you do not need the files of the previous account.
How can I roll back to a previous version of a file?
Qbox maintains the last 20 versions of any file in the cloud and you can get back to any version by rolling back the file. Rollbacks can be done by the account owner and team members or shared users with admin permission. To roll back a file, log into your account at the Qbox website (www.qboxplus.com), locate the file, click the three-dot button under the 'Actions' column, and click on the ‘History’ icon. Select a version from the list, and click ‘Rollback’. After you confirm, the selected version of the file will be synced to all shared user computers.
🔼Back To Top
How do I move the Qbox folder location?
Follow these instructions to move your Qbox folder after you have installed Qbox: On the Qbox Explorer, go to ‘Preferences’ and select ‘Move Qbox Location’. Qbox will prompt you to select the new location. Browse and select a new location. Qbox will restart, then create the folders and sync the files to the selected location. Do not open any files until the move is completed. Qbox will display a confirmation message when the move is completed.
Please note that the ‘Move Qbox Location’ button will be disabled (grayed out) if a file is locked by you or sync is in progress. Be sure to close the file to sync it in Qbox before moving the Qbox location.
🔼Back To Top
Qbox flashes a warning message saying the Qbox folder cannot be accessed.
Qbox needs to access the Qbox folder periodically and will flash a warning message if it cannot be accessed. If your Qbox folder is on a network drive, it is possible that your local area network is not reliable and is causing Qbox to lose access intermittently. You can try moving the Qbox location to a local drive or a different network drive to resolve the issue.
To move your Qbox folder follow these instructions: On the Qbox Explorer, go to ‘Preferences’ and select ‘Move Qbox Location’. Qbox will prompt you to select the new location and then the Qbox Client will restart. Browse and select a new location, after which it will create the folders and sync the files to the selected location. Do not open any files until the move is completed. Qbox will display a confirmation message when the move is completed. Please note, the ‘Move Qbox Location’ button will be disabled if a file is locked by you or sync is in progress. Close the file to sync it in Qbox before moving the Qbox location.
🔼Back To Top
I forgot my password, how do I reset it?
To reset your password, please follow the steps below:
- Go to www.coraltreetech.com/qbox and click 'Login'. Then select the Qbox Portal login. On the login page, click ‘Forgot your password?’. Enter your email and click ‘Recover’.
- Qbox will email you a link to change your password. Click the link and enter a new password.
- If you get a CAPTCHA prompt, check the box and answer questions, click 'Submit'.
- Your password has been reset.
- Login to the Qbox website with your email and the new password you created.
- Your Qbox Client/Explorer should restart. When prompted, enter the new password you created to sign in. Once signed in to your Qbox Client, it will display the contents of your Qbox.