Qbox FAQs: Security and Privacy

Qbox sharing is done at the folder level and the contents of the folder can be accessed by the users sharing the folder.

• An account owner and users invited as team members have access to all the folders created by the account owner.
• Users invited to just one folder as a shared user will only have access to the contents of the folder shared with them. They will not have access to the contents of the other folders created by the account owner.

Usually, team members are employees of the same company who need access to all the folders and files, while shared users are external users who should only have access to certain folders.

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Qbox is GDPR compliant and conforms to the GDPR compliant privacy shield, which can be viewed as part of our CoralTree, Inc. Privacy Policy. The privacy policy lists the user information we collect for the Qbox application, as well as how we handle and protect the information we collect. We do not collect any information other than what is listed in the privacy policy. We do not do ‘data mining’ of the files stored in the Qbox cloud, and protect user data with the utmost care, following industry best practices. Please also view the Qbox Security white paper for additional information.

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CoralTree support associates can only view your folder names, file names, sharing information, lock and sync history, etc., to provide quality support to our customers. Support associates do not have access to the contents of your files. Your files can be accessed only by the users with whom you share the folders. Folder sharing invitations can only be initiated by the account owner or team members who have admin permission given by the account owner. As long as you are following best practices for general security, your files should be secure.

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If you have an active Qbox account or have shown interest in receiving information about Qbox, you may get the following two categories of emails:

• Qbox ‘system’ emails: these emails are sent only to current Qbox users. Emails may include information like sharing invitations, billing information, payment confirmation, account suspension, account closure, Qbox releases, and general information about your account. You can stop receiving some of these emails by unchecking the ‘Subscribe to emails’ box provided on the Admin page. However, we recommend that you keep the emails enabled as long as you have an active Qbox account, to keep yourself notified about your account status.
• We also send emails that include newsletters, new features planned for Qbox, Desktop time schedules, webinar schedules, conference participation, etc., that we think are useful to our customers and prospects who have shown interest in Qbox. If you do not want to receive these emails, you can opt-out by clicking the ‘unsubscribe’ link provided in these emails.

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