Qbox FAQs: Folders and Files

Qbox creates a Root Folder with a unique name for each account owner. The Sync folders created by the owner are created as sub-folders of the Root folder on each user’s computer. A user can have access to own, as well as shared Sync folders in the same Qbox Explorer without conflict, as these are created as sub-folders of respective Root folders.
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Sync folders are used for sharing application data files that users can work on, and collaborate in real-time. These data files are locked when opened in a supported application and synced when closed. Multiple data files from the same or different applications can be located in the same Sync folder, as long as they are shared with the same set of users. As sharing is done at the folder level, files that need to be shared with different users need to be located in different Sync folders. Account owners are billed for the number of Sync folders active on the billing date.
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Sync folders can be created by the account owner or team admin at the Qbox Plus Web Dashboard or in the Qbox Explorer.

• Creating a Sync folder at the Qbox Plus Web Dashboard:

Log into your account at the Qbox website (www.qboxplus.com). On the Folders and Files page, select your Root folder on the left, and click the ‘New Folder’ button to create a Sync folder. If you do not see the ‘New Folder’ button, go to the ‘Admin’ page and click the ‘Create My Folders’ button to first create your Root folder and then the Sync folders you would like to share.

• Creating a Sync folder in the Qbox Explorer:

Select your Root folder on the left, right-click in the empty space on the right-hand side, and select ‘New Folder’ from the menu to create a Sync folder. If you do not see the New Folder option, it may be because you do not have your own Root folder, and you will need to create your own folders at the Qbox Plus Web Dashboard, as described above.
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Qbox account owners, team members, and shared users with admin permission can create subfolders inside a Sync folder to organize documents and files. Users can create a subfolder at the Qbox Plus Web Dashboard or in the Qbox Explorer the same way a Sync folder is created; however, instead of selecting the Root folder on the left, select the Sync folder you would like the subfolder to be inside, then click the ‘New Folder’ button. Subfolders are automatically shared with the same users sharing the parent Sync folder. Account owners and team members with admin permission can also invite additional users to share the subfolder. These users will have access only to the contents of the subfolder and not those of the parent Sync folder. A subfolder is not billed unless it is shared directly with additional users.
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Please note that Custom Sync folders are not offered to new customers, so if you do not already have Custom Sync folders, Regular Sync folders cannot be converted. If you already have Custom Sync folders please send an email to support@coraltreetech.com and they can convert Regular Sync folders to Custom Sync folders.
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If you have been accessing another user’s shared folders, you can create your own folders and share them with other users. Your Sync folders will appear in the Qbox Explorer under your Root folder.

To create your folders, sign in to your account at the Qbox website (www.qboxplus.com), and go to the ‘Admin’ page. Click on ‘Create My Folders’. First, create your Root folder, then the Sync folders you will be sharing, and enter emails in the ‘Email Id’ spaces provided to share the folders.

If you do not see ‘Create My Folders’ on the Admin page, it may be because you are on a ‘Basic’ plan. Please upgrade your account to Qbox Plus and then click on ‘Create My Folders’ as mentioned above. It may also be because you have created your Root folder already. If you see ‘Delete My Root Folder’ on the Admin page, you have created your Root folder already and will need to select ‘Folders and Files’ to create Sync folders and share them there. On the ‘Folders and Files’ page, select your Root folder on the left, then click ‘New Folder’ to create a Sync folder and share it.
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Folders and files can be deleted by the account owner or team member with admin permission on the Qbox Explorer or at the Qbox Plus Web Dashboard. To delete, right-click on the folder or file, and select ‘Delete’. Please use caution while deleting a folder: the folder and its’ contents will be deleted on all shared user computers. These may include files in the Qbox folder that have not yet synced and remain on the local disk. Similarly, when a file is deleted, it will be deleted from all shared user computers.
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Deleted items remain available on the Qbox Cloud for a period of 30 days from the date of deletion and can be restored by the account owner or team member with admin permission at the Qbox Plus Web Dashboard. To restore, log into your account at the Qbox website (www.qboxplus.com), select the folder on the left from which the items were deleted, and click ‘Deleted Items’. Right-click on the folder or file and select ‘Restore’ to restore them. When restoring a folder and its contents, first restore the folder, then select the folder on the left, click ‘Deleted Items’, and restore its contents. Please note that only items that have previously synced to the Qbox Cloud Server can be restored.
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No, Qbox folders and files cannot be deleted from the Windows File Explorer. If you delete a folder or file from the Windows File Explorer, these will not be deleted in Qbox and will be created and synced down again.

Folders and files can be deleted by the account owner or team member with admin permission on the Qbox Explorer or at the Qbox Plus Web Dashboard. To delete, right-click on the folder or file, and select ‘Delete’. Please use caution while deleting a folder: the folder and its’ contents will be deleted on all shared user computers. These may include files in the Qbox folder that have not yet synced and remain on the local disk. Similarly, when a file is deleted, it will be deleted from all shared user computers.
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The Qbox Recovery folder is created in the same directory path as the Qbox folder. If you worked on a file without locking it, and Qbox needs to sync changes made by another user, it will first make a copy of your file, and then sync the file from the other user. If you prefer to use your version of the file instead of the version synced by the other user, you can recover it from the Qbox Recovery folder. Qbox maintains up to two copies of the recovered files named copy 1 (most recent) and copy 2, in the recovery folder. You can rename the file back to the original, then copy and paste the file into the Qbox Explorer to replace it with your version.
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Qbox will sync file sizes up to about 2 GB (gigabytes). Larger files will not sync and will cause sync errors.
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A folder cannot be copied directly into the Qbox Explorer. Instead, create a new folder in the Qbox Explorer, and then copy and paste only the files from the Windows File Explorer to the new folder you created in the Qbox Explorer. Multiple files can be selected and copied by holding down the CTRL or SHIFT key while clicking on the file names to make copying easier.
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Qbox account owners and team admins can enable sync for a Custom Sync folder. Log into your account at the Qbox website (www.qboxplus.com), and locate the Custom Sync folder. Click on the ‘Sync Enable’ box and select the number of months you want to enable sync.
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Log into your account at the Qbox Website, (www.qboxplus.com), and locate the Custom Sync folder. Click on the ‘Sync Enable’ box for the folder, and select ‘Upgrade to Regular Sync’. The folder will be upgraded to a Regular Sync folder.
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How can I access my files on two computers?

Please note that you need a separate email to set up Qbox on each computer, as the Qbox lock is attached to the email used on the computer.

If you own the folder that needs to be accessed on the other computer, send an invitation to share your folder with another one of your emails, and use that email to set up Qbox on the second computer. Sharing invitations can be sent from the Web Dashboard.

If you are sharing a folder owned by another user, the owner needs to send you a sharing invitation to your second email, which you can then use to set up Qbox on the second computer to access the files.

There is no additional charge for sharing the folder with more users.

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How do I copy a file to a Sync folder?

Any shared user can copy files to a Sync Folder. In most cases, you can copy a file simply by copying them from the Windows file folder and pasting them in the Qbox Explorer. Right click to select copy from the Windows Explorer and then to paste the file in Qbox. For QuickBooks company files, both the QBW and TLG file need to be copied; hold down the CTRL key to select both the files. Please refer to Copy QuickBooks Files for detailed instructions on copying QuickBooks files to Qbox.

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Can I create and share a Sync folder inside another Owner's Root folder?

Only the Account Owner or a Team Member with admin permission can create, rename, and delete folders inside their own Root Folder. If a Sync folder is already shared with you and you are given admin permission, you can create subfolders inside the shared folder.

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