Qbox has a continuous ping cycle. A communication or server error can occur if there is a temporary glitch in the internet connection and will usually clear if you just restart your Qbox Explorer.
To restart, right-click on the small Qbox icon on the system tray (next to the time and date display) and select ‘Restart Qbox’.
The Qbox Explorer can also be manually ended in the Task Manager. First, open the Task Manager (CTRL+ALT+DELETE), right-click the Qbox Client, and select ‘End Task’
Close the Task Manager. On your Desktop, double click the Qbox Client icon. Qbox should restart without any errors. If the issue persists, please contact CoralTree support for technical assistance.
Information for antivirus, web filter, or firewall
In the event of Qbox being confirmed to be blocked by your antivirus or web filter software or with your corporation's firewall, the following information can be used to whitelist Qbox. Please work with your antivirus vendor or IT personnel to facilitate this if needed.
Qbox communicates with these URLs:
qboxplus.com
coraltreetech.com
s3.amazonaws.com
Qbox uses ports 80 and 443 for web traffic.
Qbox uses these local folders:
C:\Users\%username%\AppData\Local\Apps\2.0
C:\Users\%username%\AppData\Local\CoralTree